POST:IT Specialist

Category: Information Technology & Telecoms Location: Nairobi, Kenya Employment Type: Full-Time
Summary:	IBM Sub Saharan Africa
Description:	This role specializes in performing problem determination and problem source identification in software environments. Responsibilities include: - problem analysis, evaluation, recreation, and resolution of customer reported problems - the use of relevant problem management systems to search for known problems and to create new entries/update existing entries - advice and guidance to customers regarding the use of software - the use of IBM technical resources and tools to answer customer questions and respond to customers requirements Software environments include operating systems, programming languages, database management systems, packages, development tools. Based in Kenya Travel up to 25%; travelling 2 days a week, home on weekends
Requirements:	Required High School Diploma/GED At least 6 months experience in Customer Relationship and Support At least 6 months experience in Communication and Interpersonal skills At least 2 years experience in AIX and Storage System Support English: Fluent Preferred At least 1 year experience in Customer Relationship and Support At least 1 year experience in Communication and Interpersonal skills At least 3 years experience in AIX and Storage System Support Certified in Information Technology Additional information Must have good listening skills. Must be able to work well with people at all levels of the organization. Must be able to consistently demonstrate tact, courtesy, reliability, and maturity while carrying out assigned duties. Must be able to understand and carry out complex oral and written instructions. Must be able to work in a team environment. Responsible and accountable for all actions. Good organizational and time management skills. Perform well under stress and be able to cope with short/tight deadlines. IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job ID: 31351 Date Posted: 18 January 2010 Closing Date: 22 January 2010 Contact Info: IBM Sub Saharan Africa